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Boiler Services

Your One Stop Shop For Gas, Plumbing, Heating And Electrical Work

Terms And Conditions

1. About

Boilers 4 Essex ltd Terms & Conditions.

Covered in this document:

• The terms we set when using our services.
• How Boilers 4 Essex ltd will act.
• Customer responsibilities and rights.

2. When These Terms Apply

Please ensure you read these terms before using our services. By using our services, you are agreeing to these terms in full.   These terms and conditions apply at all times when using our services.

3. Services

Any trade covered by Boilers 4 Essex ltd within the following:

• Design, installation and repair of heating systems.
• Design, installation and repair of electrical systems.
• Design, installation and repair of plumbing systems.

4. Maintanance Or Repair Work

The billed work will be made up of:

• Labour : time taken of site working, organising and collection of materials.
• Materials: any product supplied by Boilers 4 Essex ltd.
• VAT charged at the current UK rate.
• You will not be charged for travel too or from site, or breaks.

Boilers 4 Essex ltd are under no obligation to carry out work for customers.

When access too pipes or cables in the fabric of the building is required, for either installation or repair,  Boilers 4 Essex Ltd are in no way responsible for the reinstatement of any finished surfaces or decoration unless specified in the the original quote.

5. Price Work

A quote will be provided and agreed upon before start of works.  All costs are subject to VAT at the current rate in the UK.

Boilers 4 Essex Ltd are under no obligation to carry out work for customers.

Boilers 4 Essex ltd reserve the right to change prices on quotes.  In this case a new quote will be issued to the customer, this would need agreeing to before works could start.

When access too pipes or cables in the fabric of the building is required, for either installation or repair,  Boilers 4 Essex Ltd are in no way responsible for the reinstatement of any finished surfaces  or decoration unless specified in the the original quote.

6. Invoices & Payment

When the customer books agrees for B4E to carry out work, a deposit payment may or not be required to be paid.

Upon completion of work payment in full is required unless stated otherwise in writing by B4E management.   Boilers 4 Essex ltd reserves the right to accrue and charge interest on any part of an invoice which remains unpaid at a rate of 0.2% over the base rate until payment is received by us in full.

The customer accepts sole liability to make payment in full, unless it is verified at the point of booking that you are acting on behalf of a third party and an agreement is made.

7. Engineer arrival

Where the date and/or time for work to be carried out is agreed, we will try our best to ensure that the tradesperson attends at the time slot agreed. We accept no liability for the late arrival of an engineer, or for the late or non-delivery of materials.  If late arrival is predicted this will be communicated to the customer as soon as possible.

We will not be liable for any delay, or for the consequences of any delay, in performing any of our obligations if such delay is due to any cause beyond our reasonable control, and we will be entitled to a reasonable extension of the time for performing such obligations.

8. Cancellation

If you need to cancel or rearrange a booking, you must notify us by phone by the end of the working day before the booking. 

If you cancel your booked work the same day the work is scheduled to start or materials being supplied, you will be liable for any cost incurred by Boilers 4 Essex.  This includes engineers time, delivery charges and re-stocking charges.

9. Satisfaction

Boilers 4 Essex ltd  strive to keep all customers happy and satisfied with our services.

If, after we have carried out the work, you are not wholly satisfied with our service(s) you must: 

• notify us in writing info@boilers4essex.co.uk
  
• You must allow us, and our insurers, the opportunity to both inspect and carry out remedial work if required.
  

10. Guarantee

Boilers 4 Essex ltd offer a 12month workmanship guarantee on installation work.  This only covers B4E installations and not existing components or materials.
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Guarantee is void if:

• another company or person alters or tampers with guaranteed work.
• The guaranteed installation is misused or neglected.
• If the customer has supplied the materials.

Work is only guaranteed when directly undertaken by B4E and full payment has been received.  Any non-related faults arising from recommended work which has not been undertaken by us will not be guaranteed.

Work carried out on existing installations, deemed to be in a poor state of repair or old (10yr+) no warranty will be given.  B4E accept no liability to the effectiveness of any work carried on any such installation.

Boilers 4 Essex ltd only guarantees work carried out by B4E.  B4E take no liability for existing installations or poor workmanship by any other company or person.  

When working on an existing installation, only the new section installed by B4E is covered by this guarantee.

We will not be held liable or responsible for any damage or defect resulting from work not fully guaranteed, or where recommended work has not been carried out.

We will be entitled to fully recover the costs or damages from any tradesperson whose negligence or faulty workmanship makes us liable to pay for those damages or rectification of work.

You will be solely liable for any hazardous situation in respect of the Gas Safe Regulations or any Gas Warning Notice issued by a Boilers 4 Essex ltd engineer. 

11. Ownership of materials 

Goods supplied and delivered by Boilers 4 Essex ltd to the customer or the customers premises, shall remain our property until paid for by you in full. Whilst goods remain our property we have the absolute authority to:

• Retake, sell or otherwise deal with or dispose of all or any part of these goods. 

The responsibility of such goods will pass to you on delivery to you. 

12. Disclaimer

These terms and conditions may not be released, discharged, supplemented, interpreted, varied or modified in any manner except by an instrument in writing signed by a duly authorised representative and the customer. Our terms and conditions will prevail over any terms and conditions used by the customer.  By entering into a contract with Boilers 4 Essex ltd you agree irrevocably to waive the application of any of these terms and conditions.  They do not affect your statutory rights.

These terms and conditions, and all contracts awarded between Boilers 4 Essex and the customer, shall be governed and construed in accordance with English Law and shall be subject to the exclusive jurisdiction of the English Law.

Boilers 4 Essex Ltd  is a company incorporated in England and Wales with registered number: 11028544

Our registered office and main trading address is: 1 Repton House, Basildon